Customers have 30 days from the day they received their item to request a replacement, a refund or a return. Shipping and handling fees are not refundable in any cases.
Please make sure your orders meet one of our requirements below.
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed.
- The quality of the printing is poor.
- Final product is materially different than the design presented on our website.
- The following information of product is not the same as the order: type, size, color, printing content.
HOW DO I RETURN ITEMS?
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
After contacting Urbanation support at email@example.com and receive our response with returns eligible address, please do exactly following instructions:
- Pack all the returned items, along with a print off of your confirmation of purchase email.
- Go to local post office, or another courier, to ship the package to address mention in the email.
Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
CAN I EXCHANGE FOR SWITCHING SIZE/COLOR OF THE PRODUCT?
A: We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $10 for t-shirts and $15 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, POSTER). If you are not satisfied with your purchase, please contact Urbanation support at firstname.lastname@example.org. We’ll make it right.
LOST YOUR PACKING LIST?
Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item. Send it securely to 1041 25th St, San Francisco, CA 94107, US
Ship exchange item to us and there’s no additional shipping charges for us to send your exchange to you. If there is any payment due as a result of the difference between the items, please enclose the additional charge and payment method with your exchange
Issued in the same manner the purchase was made, usually same day we receive in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable unless we made the error.
Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for return postage and such packages will be refused.
Penguintees has the right to charge a small restocking fee in the event of a return not in resealable condition or a product abuse or misuse. Contact us if you have questions.
Questions? Email us at email@example.com Monday through Friday 9 AM to 5 PM PST only.