FAQs
Frequently Asked Questions
About Our Products
What is fastpeace?
fastpeace is a Print-on-Demand brand offering unique and meaningful products including apparel, home décor, personalized gifts, accessories, and more.
Our goal is to provide high-quality products that help you express your personality and create special moments with the people you care about.
Are your products made to order?
Yes. Many of our products are made to order.
This means your product is produced after you place your order rather than being mass-produced and stored in advance.
Because of this, production time is required before your order can be shipped.
What products does fastpeace sell?
Our product selection includes:
- T-shirts
- Hoodies
- Doormats
- Wood signs
- Ornaments
- Flags
- Hats and caps
- Apparel accessories
- Personalized products
- Gifts
- Home décor
- Other unique Print-on-Demand products
We're constantly adding new designs and products.
Orders & Personalization
Can I personalize my order?
Yes, selected products offer personalization or customization options.
If a product supports personalization, the available options will be displayed on the product page.
Please carefully review your personalization details before completing your order.
Can I change my personalization after placing an order?
Please contact us as soon as possible at contact@fastpeace.co.
Because personalized products may enter production quickly, we cannot guarantee that changes can be made after an order has been submitted.
Can I cancel my order?
You may contact us as soon as possible after placing your order.
However, because many of our products are made to order, we cannot guarantee cancellation once production has started.
Can I change my shipping address after ordering?
Please contact us immediately if you notice an incorrect address.
We'll do our best to help, but address changes cannot be guaranteed once your order has entered production or shipping.
Production & Shipping
How long does it take to make my order?
Our typical production time is approximately:
3–7 business days.
Personalized or customized products may require additional time.
How long does shipping take?
Typical standard shipping takes approximately:
3–8 business days after production.
Therefore, most orders arrive approximately 6–15 business days after ordering.
These are estimates and are not guaranteed delivery dates.
Will I receive tracking information?
Yes. When tracking information is available, we will send a shipping confirmation email after your order has shipped.
Please allow 24–72 hours for tracking information to become active.
Why hasn't my tracking information updated?
Sometimes tracking information may take time to update after a package is handed to the carrier.
If your tracking has not updated for several days, please contact us at:
My package says delivered but I can't find it. What should I do?
First, please check around your delivery location, mailbox, household, and with neighbors.
You may also want to contact your local carrier.
If you still cannot locate your package, contact us and we'll do our best to assist you.
Returns & Refunds
Can I return my product if I change my mind?
Because most fastpeace products are made to order, we generally do not accept returns simply because you changed your mind.
Please review our Return & Refund Policy before placing your order.
What if my product arrives damaged?
Please contact us within 30 days of delivery at:
Please include your order number and clear photos showing the damage.
We'll review the issue and work with you on an appropriate solution.
What if I receive the wrong product?
Contact us as soon as possible with your order number and photos of the product you received.
If the mistake was caused by us, we'll work to resolve the issue.
What if I ordered the wrong size?
Please carefully check the size chart before ordering.
Since our products are generally made to order, we cannot normally accept returns or provide refunds for an incorrectly selected size.
If you believe there is a manufacturing or sizing issue, please contact us.
Customer Support
How can I contact fastpeace?
You can reach us at:
Email: contact@fastpeace.co
Phone: +1 (572) 209-0006
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT-8)
Where is fastpeace located?
Our US location is:
25 FIRST AVE. SW STE A
Watertown, SD 57201
United States
How quickly will you respond to my message?
We aim to respond to customer inquiries as quickly as possible during our business hours.
For order-related questions, please include your order number so we can assist you more efficiently.