Refund & Return Policy
Return & Refund Policy
Last Updated: October 5, 2026
At fastpeace, we want you to be happy with your purchase.
Because most of our products are made to order, we do not accept returns simply because a customer changes their mind, selects the wrong size, or no longer wants the product.
However, if your order arrives damaged, defective, incorrect, or has a quality issue, we're here to help.
1. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect
- Significantly different from what you ordered
- Printed with an obvious production error
please contact us within 30 days of delivery.
Send an email to:
Please include:
- Your order number
- A description of the problem
- Photos showing the issue
- Photos of the packaging, when applicable
Our team will review your request and determine the appropriate solution.
2. Personalized & Customized Products
Because personalized and customized products are created specifically for you, they generally cannot be returned or refunded due to a change of mind, incorrect personalization information entered by the customer, or customer preference.
Please carefully review all personalization details before submitting your order.
If the personalization was incorrectly produced due to an error on our side, please contact us and provide photos so we can investigate and make it right.
3. Wrong Size or Wrong Product Selected
Please carefully check the size chart, product details, and options before placing your order.
We generally cannot offer refunds or exchanges when:
- The wrong size was selected
- The wrong color was selected
- The wrong design was selected
- The customer changed their mind
- The customer no longer wants the product
If you believe there is a sizing or product issue caused by an error on our side, please contact us.
4. Order Cancellation
Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.
Please contact us at:
We cannot guarantee cancellation once an order has entered production.
5. Refunds
If your refund is approved, the refund will generally be issued to the original payment method.
Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.
6. Replacements
When appropriate, we may provide a replacement instead of a refund.
Replacement products may be produced and shipped according to our normal production and shipping timelines.
7. Non-Returnable Items
Due to the made-to-order nature of our business, the following are generally non-returnable:
- Personalized products
- Customized products
- Made-to-order products
- Products ordered in the wrong size
- Products ordered in the wrong color
- Products ordered by mistake
- Products no longer wanted by the customer
8. Contact Us
If you believe there is a problem with your order, please don't hesitate to contact us.
Email: contact@fastpeace.co
Phone: +1 (572) 209-0006
We're always happy to review your situation and find the best possible solution.