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Last Updated: September 16, 2026
At Jummor Sport, all products are made-to-order and produced specifically for each customer after an order is placed.
Because of the nature of made-to-order products, we maintain the following return, refund, replacement, and cancellation policy.
If you need to cancel or make changes to your order, please contact us at support@jummor.com within 24 hours of placing your order.
We will do our best to accommodate modification requests submitted within 24 hours. However, changes cannot be guaranteed if your order has already entered production.
Once production has begun, we may no longer be able to modify your order.
Cancellation requests must be submitted within 24 hours of placing the order.
If your cancellation request is approved, a 30% cancellation fee will be deducted from the total order value, and the remaining amount will be refunded to your original payment method.
This fee helps cover costs that may already have been incurred in connection with order processing, payment processing, preparation, and production.
After the 24-hour cancellation window, orders are considered final and generally cannot be canceled because production may already be underway.
Submitting a cancellation request does not guarantee that the cancellation can be completed.
Nothing in this section limits any cancellation or refund rights that cannot legally be excluded under applicable law.
If your item arrives:
Damaged or defective
With a significant printing or production error
As the wrong product or design
In the wrong size due to an error on our part
Materially different from what you ordered due to an error on our part
please contact us within 7 days of delivery.
Your request should include:
Your order number
Clear photos showing the product and the issue
A brief description of the problem
Photos of the packaging or shipping label if relevant
Please send your request to:
After reviewing your claim, if the issue is confirmed to be our responsibility, we may provide an appropriate resolution, including:
A free replacement, or
A refund
We may request additional photos or information when necessary to verify the issue.
In some cases, we may ask that the affected product be returned before a refund or replacement is processed. Please do not return an item unless instructed by our support team.
Jummor Sport products are made-to-order and may be customized or personalized specifically for each customer.
For this reason, we generally do not accept returns, exchanges, replacements, or refunds for:
Change of mind
Incorrect size selected by the customer
Incorrect product, color, style, or option selected by the customer
Incorrect or incomplete shipping address provided by the customer
Incorrect names, text, dates, images, or other personalization information submitted by the customer
Minor color differences caused by screen settings, lighting, materials, or printing processes
Minor variations in print placement, scale, or appearance within reasonable production tolerances
Please carefully review your size, product options, personalization details, and shipping information before completing your purchase.
If the product you receive does not match the information you correctly submitted due to an error on our part, please contact us within 7 days of delivery.
Please review the size chart available on the product page before placing your order.
Because each product is made specifically for your order, selecting the wrong size does not normally qualify for a return, exchange, replacement, or refund.
If you receive a different size from the one shown on your order confirmation due to an error on our part, please contact us within 7 days of delivery.
Please do not return any product without contacting us first.
Because our products are made-to-order, an eligible issue may not require the product to be physically returned.
If a return is necessary, our support team will provide you with return instructions after reviewing your claim.
Unauthorized returns may not be accepted or eligible for reimbursement.
If your refund is approved,